Can't find your answer? Send us an email to ctinfo@ctpub.com! We will do our best to reply in 2 business days.
EBooks, Digital Downloads, & Free Patterns
ORDER INFORMATION
When can I expect my order?
Orders ship from National Booksellers Network in Blue Ridge Summit, Pennsylvania, within 5-7 days. You can track the status of your order on your account page.
How do you ship Canadian orders?
All Canadian orders are shipped via Canpar. Please note that Canpar cannot ship to PO boxes.
What does it mean when my book is listed as a POD (Print on Demand)?
This means that your book is printed once you place the order. Please allow an additional two weeks for delivery. Note: Print-on-Demand books vary from the original printing in these ways:
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The paper is printed on a matte finish, causing some colors to become more saturated than the original. The information is the same, but these images will look different.
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Any pullouts that were once part of the original have now been formatted to fit the page size of the POD version.All patterns for the book are either included at the end of the POD or via a download link printed in the POD.
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A Print-on-Demand (POD) Edition will be printed after purchase and arrive separately from any in-stock items. ALL PRINT-ON-DEMAND SALES ARE FINAL.
What do I do if my order arrives damaged?
There’s nothing more disappointing than to find something has been damaged when it reaches your doorstep. Please contact us directly at ctinfo@ctpub.com so that we can rectify the issue.
What is your return policy?
Once you have received your book or product, if you don’t love it as much as we think you will, you have ten days from receiving your product to request a refund. If your refund is approved, we will initiate a refund to your original form of payment. Please note: shipping costs are non-refundable. To request a refund, please email us at ctinfo@ctpub.com.
Can I cancel my order?
In the event you need to cancel, you can send a request by emailing ctinfo@ctpub.com. Please note that once an order has been processed, we can rarely cancel it.
Do you charge sales tax?
We are required by law to collect sales tax on sales to customers located in California, where C&T Publishing has a "physical presence." Our location's current combined sales tax rate (Concord, California) is 9%.
Can I use a coupon?
We occasionally offer coupons and promotions via email and on our social media. To sign up for our promotional emails, click here. Follow us on Facebook, Instagram, TikTok, Twitter, and YouTube.
Where can I access your Product Safety and Testing Reports?
C&T Publishing, Inc. is committed to publishing and manufacturing products that are safe for all consumers. We strive to ensure that all products we manufacture comply with all applicable product safety rules and regulations. Product Safety and Testing Reports are HERE
ACCESSING YOUR ACCOUNT
I forgot my username/password; what do I do?
If you forget your password, you can request a new password on the login page by clicking “forgot password”. If you don’t receive an email to reset your password, please check your spam or promotions folder. If you continue to have trouble logging in, please contact us at ctinfo@ctpub.com for assistance.
If you can’t remember your username, please contact us at ctinfo@ctpub.com for assistance.
Is my Creative Spark Online Learning account the same as my ctpub.com account?
No. While C&T Publishing is the parent company of Creative Spark Online Learning, you will need to create a unique account for each website.
Why can’t I access my online courses?
Online courses are housed on our Creative Spark Online Learning platform.
In order to access your course and class materials:
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Click on "Sign in" in the upper right-hand corner.
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Once logged in, click on My Dashboard to see a list of all the courses you are currently enrolled in.
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Click "Start Course" or "Resume Course" to access the class.
EBOOKS, DIGITAL DOWNLOADS & FREE PATTERNS
How do I order eBooks?
If a product has an eBook available, you will see an option to choose the “Book” or “eBook” on the product page. Choose the “eBook” option and add it to your cart. After you checkout, you will receive an email with your download link.
How do I find my ebook or downloads?
The eBook files are available anytime in your Account Order History. To access your downloadable eBooks or projects:
1. Log into your account by clicking “sign in” next to the "person" icon in the top right corner.
2. Click on the "Order" heading on your account page.
3. Click on the order number containing your e-Book or project.
4. Any items available to download will show a download arrow on the item picture. Click the arrow on each item to begin your download.
5. Choose your preferred download format: ePub or PDF
6. Your book should automatically download to your computer or device's default saving folder.
USING DOWNLOADABLE PATTERNS
While our books previously contained pull-out patterns, newer books now use downloadable patterns. C&T is a green company, and we always look for ways to save resources and help the environment. With downloadable patterns, you can print only the pattern(s) you want, which helps reduce waste and saves paper.
Finding Downloadable Patterns
The patterns in the books are shared in two ways: Through a TinyURL or with a QR code.
- Using TinyURLs - To access the pattern through the TinyURL, just type the TinyURL (a web address) provided into your browser window.
- Using a QR code - To access the pattern through the QR code, open the camera app on your phone and aim the camera at the QR code. You don't need to take a picture. When the QR code is centered, a window should pop up at the top of the screen with a link that takes you to the pattern.
Using Downloadable Patterns
When you type your TinyURL into your browser window or capture the QR code, your digital pattern will open up. You can print directly from the browser window or download the pattern.
Our downloadable patterns are available in a format that can be printed at home on an 8.5”x11” A4/US Letter. Patterns containing elements too large to fit on an 8.5”x11” piece of paper also come with an optional “copyshop” format for large-scale printing. When printing, be sure to print to scale at 100%. Our patterns have a 1” registration mark; measure that mark to help verify that the pattern has printed at the correct size.
How do I access patterns on my Kindle?
Amazon has disabled the ability to print from the .mobi files on their devices. For some genres, that’s understandable, but crafting books often contain patterns that require printing. Within each book is a TinyURL that will take you to a website with your printable patterns. The location of the TinyURL varies from book to book.
What do I need to enter my quilt in a show?
You do not need permission to enter your quilt in a show, but please remember to credit the author and book as the creator of the pattern. For example, Quilt Name, from the Book Title, by Author's Name.
Does C&T Publishing provide donations for shows, guilds, and organizations?
Please contact ctinfo@ctpub.com to make a request with the information about your event, and we'll be happy to review it. Please do not mail in your request.
What do I need to know about teaching a class using one of your books?
To use a C&T publication in a class, each participant must own or purchase a copy of the book. We do not allow the reproduction or copying of any pages of our books. A discount for students to use may be approved on a case-by-case basis by contacting: ctinfo@ctpub.com
Can I sell items I make with your patterns?
While we encourage you to use our products to create beautiful pieces for personal use only, you may not sell items made with our patterns. Our talented authors and staff invest a great deal of time and effort into creating our books and patterns. Reproducing and selling projects from our books violates copyright law and is therefore prohibited.
CORRECTIONS
How do I know if a pattern has been corrected?
Though we make every effort to make our products as close to perfect as possible, occasionally, updates, clarifications or corrections are needed. If you suspect an issue, visit the product page to see if there is any additional information. There will be a tab named 'Corrections' with a document if there is a correction.
If you still have an issue, email our Errata Team at errata@ctpub.com for them to research. Please make sure to include the full title of the book, the pages you want investigated, and a complete description of the error. Someone from the team will get back to you as soon as possible with an answer!
TAP and kraft-tex
Where can I find support for TAP?
You can get direct support about TAP from Lesley Riley by visiting her TAP Tips, Info, and FAQs page. If you still have additional questions, you can email Lesley directly at lesley@lesleyriley.com.
How do I learn more about kraft-tex?
We have a lot of free resources to help you on your kraft-tex journey:
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Visit YouTube kraft-tex University, where our resident experts, Betsy and Gailen, will share tips and tricks they have learned along the way.
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Read our kraft-tex general instructions.
Is kraft-tex recyclable?
Kraft-tex is made from cellulose (paper) pulp, a synthetic latex binder, and dye. It is recyclable with the proper defibering technology. However, the same properties that make kraft-tex washable and extremely durable require more processing to recycle than newsprint or magazines, which have very little binder content. Please check with your local recycling facility to confirm that they have the ability to process it.
