Have questions? We are here to help. Here are some common questions.
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How do I order eBooks? You will find eBooks listed as a format on each product page. Select the eBook format and click add to cart. After completion of successful checkout you will receive an email with your download link. Your eBooks are available anytime in your Account> Order History link.
How do I find my ebook or downloads?
Once you have completed your transaction the confirmation page contains a link next to the title of the book that will take you immediately to your eFiles. If you’re unprepared to transfer files right away or need to download them again, your eBooks can be found in your account under your order history. Here’s how to access digital downloads from your account:
- Go to the C&T Publishing website, ctpub.com
- At the top right of the screen, log in to your account.
- You should see a screen listing all the orders you have placed. Click on the “Order ###” of the order you need to download.
- You should now be at a screen with the items from that order. All downloads have a yellow arrow by the item icon. Click on the arrow.
- Now you are on a download screen. Click on the zip file to download.
You can access your files at any time and download them to your devices as many times as you’d like. It’s especially handy if you need to replace a device, to know restoring your book is just a few quick clicks away.
You might have noticed that we have switched from including all of the patterns printed on pullouts in our books to downloadable patterns. C&T is a green company and we are always looking for ways to save resources and help the environment. With downloadable patterns you can print just the pattern(s) you want, which uses less paper. Printing the book without pullouts also allows us to more frequently print our books in the United States instead of overseas (the cost of including pullouts is far greater -- and often cost prohibitive -- in the US). This cuts down on the use of fuel in shipping and allows us to support US companies.
Finding Downloadable Patterns
The patterns in the books are shared in two different ways: Through a tiny url and with a QR code.
- Using Tiny URLs
To access the pattern through the tiny url, just type the tiny url (a web address) provided into your browser window.
- Using a QR code
To access the pattern through the QR code, open the camera app on your phone and aim the camera at the QR code. You don't need to take a picture. When the QR code is centered, a window should pop up at the top of the screen with a link that takes you to the pattern.
Using Downloadable Patterns
When you type your tiny url into your browser window or capture the QR code, your digital pattern will open up. You can print directly from the browser window or you can download the pattern.
The pattern will be in two formats, letter size and full size. You can print the letter-size pattern at home and tile the pieces of paper together. You can save the file on a thumb drive or email it to a copy shop and they can print out the full-sized patterns to avoid the question of tiling.
When printing at home, ensure that you print at 100% size. Do not choose to "fit to printable area" or "fit to paper." You may need to select "custom size" and type in 100%. Once you print the pattern, check the print out size using the inch scale marked on the first page of the patterns.
If your pattern extends beyond one page, it will have dotted or dashed lines along the edges. That's where you overlap your pattern pages to tile them together. You can trim off one of the overlapping pieces on that dotted line so you can better match up the patterns. Once you have the pieces aligned, tape them together.
Enlarging Patterns From Book
You can also copy patterns from the book if they are available. If the patterns need to be enlarged, the enlargement percentage is provided with the pattern. Use that percentage on your home or copyshop copier. If the pattern is getting larger than one sheet of paper, copy the pattern in overlapping quadrants and tile them together.
How do I place an order?
- On this website, locate the Product(s) You Wish to Purchase
We carry many products, organized by category. You can browse each category by selecting from the menu on the left side of each page. Click a product to view a detailed description of that product. If you are looking for a specific product, you can search for it in the upper-right corner of every page.
- Add Items to your Shopping Cart
Once you have located a product you wish to purchase, click "Add to Cart" to place it in your "Shopping Cart". To add more items to your cart, just click "Continue Shopping". You can add items, adjust the quantity of each item, or remove items from your cart at any time by clicking "View Cart" on the top menu bar.
- Placing Your Order (Checkout)
When you are ready to place your order, click "Checkout" located at the top of the page. You will be asked to enter your billing address, shipping address, and can choose your preferred shipping method. Next you will be prompted to select a payment method and enter the required information. If you are using a coupon or gift certificate, enter the code on this page. Next, you will be taken to the "Finalize Order" page to confirm your shipping and payment information and order summary. If everything looks ok, just click "Pay for Order" to finalize your order. Your order will not be placed until you click this button.
- Order Confirmation and Tracking
After submitting your order, you will receive a confirmation email and an "Order ID" number which you can use to reference and track the status of your order.
Do you charge sales tax? We are required by law to collect sales tax on sales to customers located in the state of California, where C&T has a "physical presence." The current combined sales tax rate for our location (Concord, California) is 9%.
When can I expect my order? Your order will be processed within 5-7 business days of receipt. During peak periods, processing delays of up to 7-10 business days are possible (Seasonal Sales). All shipping times are in addition to processing time. Backordered items (out of stock and not-yet-published) will bill and ship when available. If time is of the essence, please contact C&T at 925-677-0377 or email@example.com; Retailers contact NBN at 800-462-6420.
What do I do if my order arrived damaged? There’s nothing more disappointing than to find something has been damaged when it reaches your doorstep. We are sorry that happened! Please contact us directly at firstname.lastname@example.org so that we can provide a replacement at no cost.
What is your refund/return policy? We think our products are the “bee’s knees” BUT there are times when things “just don’t work out”. Once the package is received you have 10 days to determine whether or not you wish to keep it. If you don’t love it as much as we hope you will, simply contact us at email@example.com to let us know. You will need to provide either the USPS tracking number the post office gives you when mailing the package back OR send us a picture of the receipt they gave you. Once we receive that info, we will refund your money (minus shipping costs) to the original method of payment.
Can I cancel my order? You can definitely send a request however our system is pretty fast at sending it on its way to the warehouse. Once it arrives at the distribution center, we are rarely able to cancel the order.
Other order information visit our Order Info Page.
What do I need to enter my quilt in a show or to raise money for my guild?
How wonderful! We wish you the best of luck with your entry and remember, whether you win a ribbon or not, you will always be a Blue Ribbon creator to us! You do not need formal permission from the publisher for most shows. Click on the link HERE for all the information you need.
What do I need to know about teaching a class using one of your books? We’ve all had at least one teacher that encouraged and inspired us to explore new interests and techniques. We are honored that you would consider using one of our books/products as a tool to teach your students. We have class plans for many of our books which can be found HERE. We do not allow copying of our projects or techniques to be used in class and require each student to purchase their own book. Most of our books are offered in either hard copy or electronic version.
If I make copies from your book, does that mean I am breaking the law? Copying from our books does not automatically mean you will be going to the Big House. All of our products are copyrighted for personal use only and it is against the law to make copies of our patterns to share with your friends or guild members (in this case, sharing is NOT caring). This also includes copying from our word puzzle books and including them in monthly newsletters.
That being said, we do allow you to copy patterns to work on at home. We’ve granted limited permission for a copy shop to print patterns for you (again, only for personal use). The specific pages are listed within the front of the book and can be shown to your copy shop before printing.
Though we make every effort to make our products as close to perfect as possible, occasionally, updates, clarifications or corrections are needed. The first step when suspecting an issue is to visit the product page to see if there is any additional information. There will be a tab named 'Corrections' with a document if there is a correction.
If you still have an issue, you can email our Errata Team at firstname.lastname@example.org for them to research. Please make sure to include the full title of the book, the pages you want investigated and a complete description of the error. Someone from the team will get back to you as soon as possible with an answer!
We have so many cool tools and products to play with. These two products are so popular we made their own FAQ section!
Where can I find support for TAP? TAP is back and we are doing our Happy Dance! You can get direct support about TAP from Lesley Riley by visiting her TAP Tips, Info and FAQs page. If you still have additional questions, you will also find her email address on the page. Help is only a click away HERE
How do I learn more about Kraft-tex? What more can we say? This product is AMAZING. There is so much information for you to explore! You will find on our website links to your YouTube Kraft-tex University where our resident experts, Betsy and Gailen, will share wonderful tips and tricks they have learned along the way. You can see a full product list of Kraft-tex as well as books filled with creative projects that will get you started.
- Read blog posts and download FREE projects. It’s all at your fingertips HERE
- All of our amazing kraft-tex products HERE
C&T Publishing, Inc. is committed to publishing and manufacturing products that are safe for all consumers. We strive to ensure that all products manufactured by C&T Publishing, Inc. comply with all applicable product safety rules and regulations.
Product Safety and Testing Reports are HERE
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