FAQs

Have questions? We are here to help.  Here are some common questions.

If you don't find your answer, our support email is below!

FAQ: EBOOKS, DIGITAL DOWNLOADS & FREE PATTERNS

How do I order eBooks? You will find eBooks listed as a format on each product page. Select the eBook format and click add to cart. After completion of successful checkout you will receive an email with your download link. Your eBooks are available anytime in your Account> Order History link.

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How do I find my ebook or downloads? When you buy an ebook or free project, you receive an email with a link to the download.  The other way of accessing your ebook is through the C&T site.  Here is how:

  1. Go to C&T Publishing website. ctpub.com 
  2. At the top right of the screen log in to your account.
  3. You should see a screen listing all your orders you have placed. Click on the “Order ###” of the order you need to download.
  4. You should now be at a screen with the items from that order.  All downloads have a yellow arrow by the item icon. Click on the arrow.
  5. Now you are on a download screen. Click on the zip file to download.
  6. There are 3 types of files to pick from: pdf, epub and mobi.  Mobi files are for Kindle readers.
How do I access patterns on my Kindle? To download any templates or patterns in the kindle book, look for the URL that will direct you to the appropriate templates. The URL is not located in the same location in every book.
 

FAQ: ORDER INFORMATION

How do I place an order?

  1. On this website, locate the Product(s) You Wish to Purchase
    We carry many products, organized by category. You can browse each category by selecting from the menu on the left side of each page. Click a product to view a detailed description of that product. If you are looking for a specific product, you can search for it in the upper-right corner of every page.
  2. Add Items to your Shopping Cart
    Once you have located a product you wish to purchase, click "Add to Cart" to place it in your "Shopping Cart". To add more items to your cart, just click "Continue Shopping". You can add items, adjust the quantity of each item, or remove items from your cart at any time by clicking "View Cart" on the top menu bar.
  3. Placing Your Order (Checkout)
    When you are ready to place your order, click "Checkout" located at the top of the page. You will be asked to enter your billing address, shipping address, and can choose your preferred shipping method. Next you will be prompted to select a payment method and enter the required information. If you are using a coupon or gift certificate, enter the code on this page. Next, you will be taken to the "Finalize Order" page to confirm your shipping and payment information and order summary. If everything looks ok, just click "Pay for Order" to finalize your order. Your order will not be placed until you click this button.
  4. Order Confirmation and Tracking
    After submitting your order, you will receive a confirmation email and an "Order ID" number which you can use to reference and track the status of your order.

For more questions about ordering, please email us at support@ctpub.com.

Do you charge sales tax? We are required by law to collect sales tax on sales to customers located in the state of California, where C&T has a "physical presence." The current combined sales tax rate for our location (Concord, California) is 9%.

When can I expect my order? Your order will be processed within 2-4 business days of receipt. During peak periods, processing delays of up to 7-10 business days are possible (Seasonal Sales). All shipping times are in addition to processing time. Backordered items (out of stock and not-yet-published) will bill and ship when available. If time is of the essence, please contact C&T a800-284-1114; Retailers contact NBN a800-462-6420For more information on shipping, returns and other order information visit our Order Info Page.

Couldn't find your answer? Send us an email to support@ctpub.com!