FAQs

What methods of payment do you accept?
We accept Visa, MasterCard, American Express Discover card, and PayPal. COD and credit terms are available to qualifying resellers. International orders must be paid with U.S. funds.

How do I order eBooks?
You will find eBooks listed as a format on each product page. Select the eBook format and click add to cart. After completion of successful checkout you will receive an email with your download link. Your eBooks are available anytime in your Account> Order History link.

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How do I place an order?

  1. Locate the Products You Wish to Purchase
    We carry many products, organized by category. You can browse each category by selecting from the menu on the left side of each page. Click a product to view a detailed description of that product. If you are looking for a specific product, you can search for it in the upper-right corner of every page.
  2. Add Items to your Shopping Cart
    Once you have located a product you wish to purchase, click "Add to Cart" to place it in your "Shopping Cart". To add more items to your cart, just click "Continue Shopping". You can add items, adjust the quantity of each item, or remove items from your cart at any time by clicking "View Cart" on the top menu bar.
  3. Placing Your Order (Checkout)
    When you are ready to place your order, click "Checkout" located at the top of the page. You will be asked to enter your billing address, shipping adress, and can choose your preferred shipping method. Next you will be prompted to select a payment method and enter the required information. If you are using a coupon or gift certificate, enter the code on this page. Next, you will be taken to the "Finalize Order" page to confirm your shipping and payment information and order summary. If everything looks ok, just click "Pay for Order" to finalize your order. Your order will not be placed until you click this button.
  4. Order Confirmation and Tracking
    After submitting your order, you will receive a confirmation email and an "Order ID" number which you can use to reference and track the status of your order.

When can I expect my order?
We typically process and ship your order from our warehouse in Concord, California, within 48 hours of receipt. During peak periods, processing delays of up to 7 business days are possible (Spring Fling and Summer Sizzler Sale orders may take up to 6 weeks). If time is of the essence, please contact us. All shipping times are in addition to processing time. Please click here for detailed shipping information. Backordered items (out of stock and not-yet-published) will bill and ship when available.

Do you charge sales tax?
We are required by law to collect sales tax on sales to customers located in the state of California, where C&T has a "physical presence." The current combined sales tax rate for our location (Concord, California) is 9%.

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