Shipping policy

Shipping & Delivery

When will my order arrive?

Orders ship from National Booksellers Network in Blue Ridge Summit, Pennsylvania, within 5-7 business days. You can track your order status from your Account Page.

How are Canadian orders shipped?

Canadian orders ship via Canpar, which does not deliver to PO boxes.

How can I track my order?

To track your order:

Log into your Account Page or access it by
Navigate to Order History to check tracking details.
If you need further assistance, contact us at ctinfo@ctpub.com.

Order Issues & Returns

Why did I only receive part of my order?

Orders can take up to 14 days to arrive. If something is missing, check the following:

Order History – Make sure you didn’t accidentally order an eBook instead of a physical book.
Pre-Orders – Some items haven’t been released yet and will ship when available. Check your email confirmation.
Print-on-Demand (POD) books – These ship separately and can take up to two weeks longer.

What should I do if my purchase arrives damaged?

We know how frustrating this can be! Please contact us at ctinfo@ctpub.com with your order details and photos of the damage, and we’ll make it right.

Can I cancel my order?

If you need to cancel an order, email us at ctinfo@ctpub.com as soon as possible.

***Note: Once an order has been processed, it cannot be canceled.

What is your return policy?

If you're not completely satisfied, you have 10 days from the date you receive your order to request a return.

Approved refunds will be processed to your original payment method.
Shipping costs are non-refundable.
To request a refund, email ctinfo@ctpub.com.

I bought a course by mistake. Can I get a refund?

Refund policies depend on the type of course:

Self-Directed Courses: If unwatched, you may request a refund within 7 days of purchase.
Live Courses: Refunds are available only if the event is more than 30 days away from the refund request date.