Order Information

ATTENTION: We are closed from December 24th through January 1st for the holidays.  
Any orders received after December 22nd will not be processed until January 2nd. Happy Holidays!

Payment Methods & Refunds
Consumer Shipping
Digital Downloads (Ebooks and Free Patterns)

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Payment Methods & Refunds

Payment information: Sales are made in U.S. dollars. We kindly accept Visa, MasterCard, American Express, Discover Card, and PayPal for payment during checkout. Shipping rates are automatically calculated at checkout.

Consumer orders refunds: Pre-authorized returns in good condition will be accepted for refund 30 days from receipt from a C&T Publishing warehouse location. Customer is responsible for return shipping cost and a copy of the original packing list needs to be enclosed with the return. Please call Customer Service at 1(800) 284-1114 for authorization. Refunds will be made back to original form of payment. Shipping/handling fees are non-refundable. Print-on-Demand (POD) books are non-returnable. Defective products will be replaced, free of shipping charge, upon notification within 10 days of receipt.  

Consumer Shipping

Your order will ship by US Postal Service (USPS) from the National Book Network (NBN) Warehouse in Blue Ridge Summit, Pennsylvania, within 2-4 business days of receiving your order.

Shipping in the United States:

  • We offer FREE USPS STANDARD SHIPPING in the U.S. on orders $50 (US DOLLARS) or more*
  • USPS: allow 2-10 business days shipping time.
  • UPS Next Day Air and 2 Day Air is available at checkout. Your order will ship the 1-2 business days after you place the order.

International Shipping:

  • USPS First Class International Package (up to 4 pounds in weight): allow 10-24 business days ship time.
  • USPS Priority Mail International (Over 4 pounds in weight): allow 10-24 business days ship time.
  • UPS Worldwide Express: allow 3-5 business days ship time.
  • CANPAR: shipping from US to Canada only.

*Free shipping is based on the value of the transaction after coupons or other discounts have been applied and before sales tax. 

Digital Downloads: Ebooks, Free Patterns and Kindle

Ebooks & Free Patterns: When you buy an ebook, you receive an email with a link to the download. The other way of accessing your ebook is through the C&T site. Here is how:

    1. Go to C&T Publishing website. ctpub.com 
    2. At the top right of the screen log in to your account.
    3. You should see a screen listing all your orders you have placed. Click on the “Order ###” of the order you need to download.
    4. You should now be at a screen with the items from that order. All downloads have a yellow arrow by the item icon. Click on the arrow.
    5. Now you are on a download screen. Click on the zip file to download.
    6. If you have any issues don’t hesitate to email us!

Kindle: To download any templates or patterns in the kindle book, look for the URL that will direct you to the appropriate templates. The URL is not located in the same location in every book.