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FAQ's

Frequently Asked Questions

Answers to some of your questions may be covered elsewhere on our web site. Please check the Resources section located at the bottom of our web site for further information.

Q:

What are the username and password requirements to set up an account on your web site?

A:

For consumers, username can contain only letters and numbers, and may be up to 50 characters long. Email addresses cannot be accepted. Password must be at least 6 characters in length, maximum of 50 characters, and contain only letters and numbers.

For wholesale customers, please contact customer service to obtain a username and password.

Q:

Your system keeps rejecting my username, although it meets the requirements. Why?

A:

Your username must be unique. If the username you are trying to establish an account with is already in use by another customer, it will be rejected, and you will be directed back to the main sign-up page to try another combination.

Q:

I am a New Release Program member - how can I view the monthly selections and/or customize my monthly auto-shipment?

A:

You can view the monthly selections and customize online by visiting the Monthly Selections page. You can also customize by phone (800.284.1114 U.S., 925.677.0377 Int'l); or by fax (925.677.0373).

Q:

What is your return policy?

A:

All sales are final. Pre-authorized returns will be accepted only for qualifying Program Members and Special Events (wholesale accounts). Defective products will be replaced free of charge upon notification within 10 days of receipt.

Q:

What payment methods do you accept?

A:

We accept Visa, MasterCard, American Express, and Discover cards for payment. Checks can only be accepted for orders placed by mail. All sales are in U.S. dollars.

Need an answer to a topic not covered here? Please email C&T Publishing at ctinfo@ctpub.com.