Need an answer to a topic not covered here? Please email C&T Publishing at ctinfo@ctpub.com.
Answers to some of your questions may be covered elsewhere on our web site. Please check the Resources section located at the bottom of our web site for further information.
Q:
What is your return policy?
A:
All sales are final. Pre-authorized returns will be accepted only for qualifying Program Members and Special Events (wholesale accounts). Defective products will be replaced free of charge upon notification within 10 days of receipt.
Q:
What payment methods do you accept?
A:
We accept Visa, MasterCard, American Express, and Discover cards for payment. Checks can only be accepted for orders placed by mail. All sales are in U.S. dollars.
Q:
What are the username and password requirements to set up an account on your web site?
A:
For consumers, usernames can be up to 50 characters long and only contain letters, numbers and the underscore "_". Password must be at least 6 characters in length. Maximum length is 50.
For wholesale customers, please contact customer service for your pre-set username and password.
Q:
Your system keeps rejecting my username, although it meets the requirements. Why?
A:
Your username must be unique. If the username you are trying to establish an account with is already in use by another customer, it will be rejected, and you will be directed back to the main sign-up page to try another combination.
Q:
I have subscribed to one of your eClubs, but I can't find it on your site. Where do I login?
A:
You can login to any eClub on C&T's eClub Community, located at http://resources.ctpub.com. (Please note: the eClub Community currently requires a separate login than our main ecommerce site.)
Q:
I am a New Release Program member - how can I view the monthly selections and/or customize my monthly auto-shipment?
A:
You can view the monthly selections and customize online by visiting the Monthly Selections page. You can also customize by phone (800.281.1114 U.S., 925.677.0377 Int'l); or by fax (925.677.0373).
